Privacy Policy
Last updated: March 2026
1. Who We Are
Irish Homes ("we", "us", "our") is a social housing delivery company registered in Ireland. Our registered address is Unit 35, Orion Business Campus, Northwest Business Park, Dublin 15, D15 KP74. We are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts 1988–2018.
2. What Data We Collect
We may collect the following personal data when you interact with our website:
Through our contact form: your name, email address, phone number, and message content.
Through our AI chatbot: conversation content and, if you choose to provide them, your name, phone number, email address, and preferred callback time.
Through website analytics: anonymised usage data such as pages visited, time on site, and general geographic location (country/region level only).
3. How We Use Your Data
We use your personal data for the following purposes:
To respond to your enquiries about Mortgage to Rent or our other services.
To arrange callbacks at your requested time.
To improve our website and services based on anonymised usage patterns.
To comply with legal obligations.
4. Legal Basis for Processing
We process your personal data on the following legal bases under GDPR:
Consent — When you submit our contact form or provide details through our chatbot, you consent to us processing your data for the stated purposes.
Legitimate interests — We have a legitimate interest in responding to enquiries, improving our services, and understanding how our website is used.
Legal obligation — We may process data to comply with applicable laws.
5. How We Store and Protect Your Data
All form submissions are processed through our secure, GDPR-compliant hosting platform. Data is encrypted in transit and at rest using industry-standard encryption. Our hosting provider holds SOC 2 Type II and ISO 27001 certifications.
If an AI-powered chatbot is available on our website, conversations are processed securely via encrypted connections and are not used to train AI models.
6. Data Retention
We retain contact form submissions and chatbot lead data for a maximum of 12 months from the date of submission, after which they are securely deleted. Anonymised analytics data may be retained indefinitely.
7. Who We Share Your Data With
We do not sell your personal data. We may share your data with:
Website hosting and form processing provider — Our GDPR-compliant hosting platform securely processes form submissions and is certified to SOC 2 Type II and ISO 27001 standards.
AI chatbot provider — If an AI-powered chatbot is available on our website, conversations are processed securely and are not used to train AI models.
Analytics provider — Anonymised website usage data only. No personally identifiable information is shared.
All third-party providers are contractually bound to protect your data in compliance with GDPR.
We may also disclose your data if required by law or to protect our legal rights.
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
Right of access — Request a copy of the personal data we hold about you.
Right to rectification — Request correction of inaccurate or incomplete data.
Right to erasure — Request deletion of your personal data.
Right to restrict processing — Request that we limit how we use your data.
Right to data portability — Request your data in a structured, machine-readable format.
Right to object — Object to processing based on legitimate interests.
Right to withdraw consent — Withdraw consent at any time without affecting prior processing.
To exercise any of these rights, please contact us at mtr@irishhomes.ie or call 01 525 2537. We will respond within 30 days.
9. AI Chatbot
Our website may use an AI-powered chatbot to help answer questions about the Mortgage to Rent scheme. Conversations are processed securely and are not used to train AI models. You are under no obligation to provide personal information through the chatbot.
10. Confidentiality
All enquiries to Irish Homes are treated as strictly confidential. We understand the sensitivity of financial difficulty and handle every case with complete discretion and respect. Your information will never be shared with anyone outside of Irish Homes and our essential service providers without your explicit consent.
11. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland's supervisory authority. You can contact the DPC at www.dataprotection.ie or by phone at 01 765 0100.
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
13. Contact Us
If you have any questions about this privacy policy or your personal data, please contact us:
Email: mtr@irishhomes.ie
Phone: 01 525 2537
Address: Unit 35, Orion Business Campus, Northwest Business Park, Dublin 15, D15 KP74